Frequently Asked Questions
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I see my missing pet on your website. What do I do now?
If you see your missing pet on our website, please contact us immediately. We will work with you to verify ownership and arrange for a reunion with your beloved pet. It's important to act quickly as other interested adopters may also be inquiring about the pet. We understand how stressful it can be to have a missing pet and we are committed to reuniting pets with their owners whenever possible.
If you find your missing pet on our website, the first step is to contact us immediately to confirm that we have your pet in our care. There may be associated fees for reclaiming your pet, such as a reclaim fee and boarding fees if your pet has been with us for an extended period of time.
The reclaim fee covers the cost of care, vaccinations, and other medical expenses your pet may have received while in our care. Boarding fees may also apply if your pet has been with us for an extended period of time.
It’s important to note that these fees are necessary to cover the costs of caring for your pet while they were missing and to help us continue providing care for other animals in need. We understand that this can be an unexpected expense, so we offer payment plans and financial assistance in some cases.
Overall, the cost of reclaiming your pet is minimal compared to the peace of mind and joy that comes with being reunited with your beloved companion. Don't hesitate to contact us if you have any questions or concerns about reclaiming your pet.